Relevance:
Every manager and employee of an organization has to deal with many issues every day that are sources of potential conflicts. If an organization does not work with conflict, then the conflict can either destroy it or go inside to the manipulative level of relationships, becoming a time bomb. On the other hand, conflict is useful. It is he who reveals the inconsistency of rules, procedures, views and creates a platform for the development of the organization, which occurs through controlled conflict. The art of conflict management is an essential skill for any manager or employee.
Training objectives.
This program will give participants the opportunity to:
— understand the nature and mechanisms of conflicts;
— study methods of conflict prevention and resolution;
— develop skills of effective behavior in conflict situations;
— learn to maintain emotional balance in conflict situations;
— master various methods of influence and persuasion in the process of conflict interaction;
— develop skills in building constructive relationships in the process of business communications with colleagues, subordinates, and business partners.
As a result of the training, participants:
∙ will receive a practical model for conflict resolution
∙ will understand the mechanism of conflict and its natural essence
∙ master strategies for dealing with conflict
∙ will increase personal conflict resistance
Cost - 35 tenge.
At the end of the training a certificate is issued.
Date: May 30,31, 9.00 (from 18.00 to XNUMX)
Aslan Kanatov
Experience in conducting trainings, seminars, master classes and presentations more 8 years. Trainer of the RFCA Academy, Samruk-Kazyna Corporate University, MMU Business School